Yesterday the new modem arrived. It’s tiny, spacey, shiny, and cool. Also, it didn’t work. John spent a lot of the latter part of the evening on the phone with AT&T, and the person he was talking to did a good job of testing, diagnosing, and communicating. But here’s why that doesn’t really help:
They sent us the wrong modem.
Yep, we were supposed to get a wireless modem, and we got a regular one. So we can’t use our laptops for anything Internet-related. Which is a big part of why we switched our Internet service to AT&T a couple of years ago.
And we can’t use the old modem, because not only is it, in AT&T’s words, “really old,” but it’s also broken.
I still hate AT&T.